Amazon is discontinuing cashier-less ‘Just Walk Out’ technology at Fresh stores

Amazon has decided to discontinue its cashier-less “Just Walk Out” technology at its larger Amazon Fresh grocery stores, as reported by The Information. Originally introduced in 2016, the technology allowed customers to enter the store, pick up items, and leave without having to go through a traditional checkout process. The system relied on cameras and sensors to track purchases.

However, a report in May 2023 revealed that the system actually required 1,000 employees in India to monitor the cameras and ensure that transactions were accurately recorded. Approximately 70% of “Just Walk Out” purchases depended on the overseas workers. In place of this technology, Amazon will now implement “smart carts” that enable customers to scan items as they shop to skip checkout lines.

Additionally, there will be more self-checkout stations available for non-Amazon members at the larger Amazon Fresh stores. This change will only be implemented in the larger Amazon Fresh stores, which include around 40 locations in the U.S., such as Oceanside, N.Y., Paramus, N.J., Broomall, Pa., and Warrington, Pa. The company plans to continue using the “Just Walk Out” technology in its smaller Amazon Go stores and select Amazon Fresh locations in the U.K.

By Riley Johnson

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