Report Reveals Amazon’s ‘Just Walk Out’ Grocery Checkouts, Initially Touted as AI-Powered, Actually Depended on 1,000 People in India Acting as Virtual Cashiers

Amazon.com Inc.’s AMZN “Just Walk Out” technology was not as fully automated as initially thought, according to a report from The Information. The technology used cameras and sensors to track customer purchases, but it required human intervention for 7 out of 10 sales. This revelation has prompted Amazon to shift its focus to “Dash Carts” and traditional self-checkout counters in existing Amazon Fresh stores.

The Dash Carts are equipped with scanners and screens, allowing customers to check out as they shop. Despite the initial excitement around the cashier-less technology, it did not meet Amazon’s targets and relied heavily on human monitoring, making it less efficient and cost-effective than anticipated.

This decision to move away from the Just Walk Out technology comes after Amazon introduced it to the clothing retail sector in 2023, signaling the company’s interest in expanding cashier-less shopping beyond convenience and grocery stores. However, the challenges faced by the technology have led Amazon to reconsider its approach to checkout methods.

Amazon’s stock closed slightly lower on Tuesday following the news. The company’s focus on alternative checkout methods shows that innovations in retail technology are not always as seamless as they may seem. Subscribe to the Benzinga Tech Trends newsletter for the latest developments in technology and retail.

By Riley Johnson

As a content writer at newsmol.com, I dive into the depths of information to craft compelling stories that captivate and inform readers. With a keen eye for detail and a passion for storytelling, I strive to create engaging content that resonates with our audience. Whether it's breaking news, in-depth features, or thought-provoking opinion pieces, I am dedicated to delivering high-quality, informative content that keeps readers coming back for more. My goal is to bring a fresh perspective to every article I write and to make a meaningful impact through the power of words.

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