Carleton College increases availability of medical and mental health services for students with free, 24/7 virtual care- News

Carleton University has announced the launch of a new virtual medical and mental health service for its students, which will be available from the first day of Spring Term 2024. The service is an extension of the comprehensive health care services offered by Carleton Student Health and Counseling (SHAC), and follows a recommendation from the Student Mental Health and Wellness Working Group.

The addition of these resources aims to better meet the demand for individualized care in the timeframe students need, while also offering convenient care, reduced wait times, a diverse provider network, and translation services supporting more than 240 languages. The virtual resources are available through a partnership with TimelyCare, a safe, secure, URAC-accredited, and HIPAA-compliant platform that follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care.

Students will be able to access virtual care from licensed physicians and counselors from anywhere in the United States. The virtual resources include 24/7 on-demand and appointment-based medical care, mental health and emotional support, appointment-based mental health counseling (up to 12 sessions each academic year), psychiatric support (available by direct referral from a SHAC provider), health coaching, and digital self-care content, including access to meditation and yoga sessions.

In addition to on-campus services, students who are studying abroad or spending College breaks outside of the U.S. will also have access to on-demand mental health, emotional support

By Riley Johnson

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