In November 2021, Fluvius launched Atrias, a central database aimed at facilitating the exchange of data on energy consumption and billing with energy suppliers. However, due to a software error, the database is not functioning correctly, resulting in numerous complaints from customers. Currently, the EAN numbers of over 21,785 Flemish households and SMEs have been blocked for varying lengths of time, including some for over six months.
The Flemish energy regulator VREG has taken legal action against Fluvius for not resolving IT problems that have persisted for almost three years. Thousands of Flemish residents have not received energy bills for months or even years due to these ongoing issues. Despite being given a deadline of June 30 to address these problems, Fluvius has failed to do so.
VREG spokesperson Barbara Janssens confirmed that Fluvius has not met the expected standards. As a result, legal action is being taken against the grid operator. Although the specifics of fines or penalties are still being considered by lawyers, Fluvius has yet to be informed of the exact steps involved in the legal proceedings.